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Reservations

How do I make a reservation?

It’s easy to reserve a car, anytime, any day. Simply login online using your username and password. Select the date, time, and car at the location of your choice. You can use our mobile-friendly website or download our mobile app for iOS or Android to extend, cancel, or shorten a reservation, too.

Is there an app?

Yes! Go to the app store or google play store and search for CarShare Vermont for iOS or Android. The app lets you make, change, and cancel reservations, and it functions just like your key fob to unlock and lock the door in a pinch.

What about availability? Will there be a car for me whenever I need one?

About half of all reservations are made the same day. You can also book up to 12 months in advance if needed. Plus, our more popular cars are within easy walking distance to other pods. That said, availability varies at each location and we always recommend reserving a car as soon as you know you’ll need one. You can always change or cancel a reservation if you need to.

How long can I reserve a CarShare Vermont car and where can I go?

You can reserve a car for as little as 30 minutes or up to 10 days and you can take the cars to any state. You can even visit Canada—just don’t forget your passport!

Can I share rides, too?

Yes! (With some caveats.) Members can opt to make their reservations available for ridesharing with other members, and any arrangements can then be conducted by private email. However, our insurance will not cover members who use our vehicles for any commercial or paid ride-hailing purposes. Additionally, we do not screen our members beyond a motor vehicle record check.

What do I need to know about reserving an Electric Vehicle?

We have fully electric and plug-in hybrid vehicles available in our fleet. Please refer to in-car signage for specific driving and charging instructions (they vary for each vehicle). Want to take an EV on a longer trip? Each vehicle comes with a Chargepoint and EVgo charge card in the glovebox and you can plan ahead by locating public charging stations enroute and near your destination or download the PlugShare App.

Questions? Give us a shout at (802) 861-2340 or email info@carsharevt.org and we’d be happy to walk you through the basics. You can also click here to download a pdf of our EV Driving Tips.

Can I extend my reservation while I’m out in a vehicle?

Yes. There is no charge to extend your reservation, except for the additional time you use the car. As long as there are no conflicting reservations for the car you’re using, you can add as much time as you need. Use the mobile app or login to your account from a computer.

Can I cancel my reservation?

Yes, you can cancel or shorten your reservation using the mobile app or by logging into our reservation site. It’s always best to cancel or shorten as far in advance as possible. You may be charged for a portion of your reserved time depending on when you cancel or shorten.

For reservations that are using the hourly rate:

  • Members can cancel up to 4 hours before the start time without any charge. If you cancel with less than 4 hours notice, you will pay for the time reserved.

For reservations that are using the daily rate:

  • Members are required to provide 12 hours notice. Otherwise, you are responsible for the time reserved (up to a maximum of the daily rate for your rate plan).

You can also cancel a reservation within 30 minutes of making it at no charge as long as it hasn’t already started.

What if I forget to cancel my reservation?

If you forget to cancel your reservation and don’t use the car, you’ll be charged for the hours reserved.

What if I forget my password?

If you forget your password, go to our login page and click on the “reset password” link. You can also call the office (802-861-2340) for assistance.

What if there is a parking ban?

Some of our cars need to be moved to “winter pods” during parking bans (currently Cleo, Dot, Cat, Sparky, Toni, Silvester, and Marvin). When the yellow lights are flashing, please be sure to park the car in its alternate winter pod. If you’re unsure where to park, give the office a call at (802) 861-2340, or call our emergency line after hours.

Is there a bad weather cancellation policy?

Yes. In bad weather, when driving is dangerous, you may make last-minute cancellations without paying for canceled time. Bad weather means severe winter storms eliciting weather advisories and/or warnings. If you decide to cancel a reservation at the last minute, please call or email within 24 hours of the canceled reservation so we can be sure you’re not charged.

During a Trip

What’s a pod?

That’s what we call the locations where you’ll find our cars. Usually, one or two cars live at a pod, which can take the form of parking spaces on the street, in a lot, or in a garage. All of our pods are well marked with signage. Check out a map of our pod locations to find the one closest to you.

What if I show up for my reservation and the car isn't there?

Please call the emergency phone number right away. We’ll do our best to get you another car or get you to your destination by taxi, Uber, or Lyft (we’ll pay the bill). We’ll also give you a credit toward your next trip.

What if there’s a car parked in CarShare Vermont’s designated parking space?

Please call the emergency line. We’ll ask you to park the car in a legal parking space close by. All you have to do is let us know where you parked and lock with the app or your access card.

Can I park my personal vehicle in a designated CarShare Vermont parking space?

Please don’t. All of our parking spaces are enforced so you may get towed if you leave your vehicle in one of our spaces. If you need to drive your personal vehicle to one of the pods, please find legal, alternative parking nearby.

How do I use my access card?

Hold the access card up to the reader installed on the windshield of the driver’s side of every car. After a few seconds, the light on the reader will go from red to green, and the car will unlock. The access card enables the car’s ignition, so the key will work (the ignition key is in a keypad in the glove box).

What if I forget my access card but need to use the car?

If you have a smartphone and download our app (find CarShare Vermont in the app store), you can lock and unlock the vehicle using it. Just login to your account, click on your reservation, and you’ll see a green “Start Reservation” button appear. Press and hold the button to start your reservation. At the end of your trip, press and hold the red “End Reservation” button to end your trip.

What if I'm running late?

Please always try to extend your reservation if you think you’ll need more time with the car. You can use the mobile app or login to the reservation system. If you can’t extend your reservation because another member has reserved the car, please return it at the scheduled time. If you absolutely can’t return the car on time, please call us as soon as possible on the emergency line so we can try to accommodate the other member. There are fees associated with late returns. Please refer to the Member Handbook for the full fee schedule.

How do I get gas?

Please return the vehicle to its pod with at least a quarter tank of regular, unleaded fuel. Fill up the tank using the gas card found in the keypad in the glove box. You may use the card at any self-serve pump at any station. You’ll be prompted to enter the Driver I.D. and the odometer reading. Once the card is authorized, pump away!

What if I get a ticket?

Please pay it as soon as possible. If we’re notified that the ticket has not been paid, we’ll charge your account for the full amount (including any late penalties), along with a $15 processing fee for tracking you down.

What if I’m in an accident?

Most importantly, please make sure you are safe and call the police. Remember to get all of the appropriate information from the other driver for a police report, just like you would if you were in your own car. Finally, please call our emergency line as soon as you can to report the incident. Please note that you may be responsible for damage you cause to a vehicle.

When should I use the emergency line?

An emergency includes, but is not limited to, any of the following circumstances:

  • You’re late and you can’t extend your reservation.
  • You’re in an accident.
  • You show up for your reservation and the car isn’t there.
  • You have trouble starting the vehicle.
  • The car breaks down.
  • The vehicle’s assigned parking space has been taken.
  • You’ve lost the ignition key

What if I forget something in the vehicle?

You can re-access a vehicle using the mobile app right after you’ve ended a trip as long as another member doesn’t have the car. Otherwise, please make a short reservation to retrieve your item. That way, you know the car will be there when you arrive and you’ll be able to access the car. Items found in the car by staff are brought to our lost and found.

Billing

Do I pay for the time I reserve or the time I drive?

You pay for the time you reserve, since the vehicle is not available for another member to use.

Why is there an hourly and a mileage fee?

Rather than charging a higher hourly rate that includes “free” mileage, CarShare Vermont’s variable rates allow you to only pay for how much you drive. In this way, people who primarily drive locally are not subsidizing trips for people who drive longer distances. Because you pay for every mile you drive, our rate structure promotes more efficient driving which is better for the environment.

Do all of the vehicles cost the same to use?

Mostly. Currently, the hourly rates are the same for all of the standard vehicles in our fleet; however, we do charge .05 cents more per mile for our pick up trucks (Pippi & Curtis) and AWD vehicles (currently, Dot, Stella and Cat). This is because they cost more to operate and maintain. As we add other specialty vehicles, we may continue offering varying rates.

Who takes care of gas?

We do! Each car is equipped with its own fuel card that works at most gas stations like a debit or credit card.

Are there other fees I should be aware of?

Sharing is implicit to carsharing, and that means we’re all depending on each other to take good care of the cars, be on time, and be respectful of each other. We have worked hard to make our service as flexible as possible to accommodate sporadic schedule changes and glitches, but we also impose fees to help enforce timely returns and good manners, and to cover lost revenue. Please refer to your Member Handbook for the complete fee schedule.

How do I cancel my CarShare Vermont membership?

Please fill out this cancellation form to end your membership with us. You can also give us a call (802-861-2340) or email us (info@carsharevt.org) for assistance. We’ll ask you to return your access card, which you can drop off at our office or mail back to us.

Damage & Insurance

How do I report new damage to a vehicle?

Before every trip, do a quick vehicle inspection. You will find a damage report sheet in the glove box of every car. If you discover damage that is not on the report sheet, please call us and describe what you found. If the vehicle is damaged during a trip, please call us on the emergency line right away.

What if I’m in an accident?

Most importantly, please make sure you are safe and call the police. Remember to get all of the appropriate information from the other driver for a police report, just like you would if you were in your own car. Finally, please call our emergency line right away to report the incident. Please note that you may be responsible for damage you cause to a vehicle.

What about insurance?

It’s included! All of our members are covered by our premium insurance policy when they are operating a CarShare Vermont vehicle (please note that non-members are not covered by our insurance). We’re pleased to provide comprehensive coverage with a combined single limit of $1 million per accident, as well as uninsured motorist coverage. This includes bodily injury, collision, and property damage. In the event of damage, the member is responsible for up to $1,000 per occurrence (unless you’ve signed up for our Damage Waiver Program, which reduces this to $0!). If you have any further questions about insurance, please ask!

How do I sign up for the Damage Waiver Program?

You can opt into our Damage Waiver Program when you first apply to join CarShare Vermont or at any time by getting in touch with us via email, phone, or in person.

Read more about the Damage Waiver Program

 

Oh-So-Many Benefits

Year-round access to the car you need

Free 24-hour roadside assistance

A gas card – you never pay for gas

Access any car with your own key fob

Ready for any kind of weather

Maintenance and insurance included

Ski racks and bike racks (select models)

Pet-friendly (select models)