It’s easy to reserve a car, anytime, any day. Simply login online using your username/member I.D. and password. Select the date, time, and car at the location of your choice. You can use our mobile-friendly website to extend, cancel, or shorten a reservation, too.
About half of all reservations are made the same day. You can also book up to 12 months in advance if needed. Plus, our more popular cars are within easy walking distance to other pods. That said, availability varies at each location and we always recommend reserving a car as soon as you know you’ll need one. You can always change or cancel a reservation if you need to.
You can reserve a car for as little as 30 minutes or up to 10 days and you can take the cars to any state. You can even visit Canada—just don’t forget your passport!
Yes. There is no charge to extend your reservation, except for the additional time you use the car. As long as there are no conflicting reservations for the car you’re using, you can add as much time as you need. Use the keypad in the glove box to extend (push the button with the yellow circle and follow the prompts) or login to your account from a computer or smartphone.
Yes, you can cancel or shorten your reservation online. It's always best to cancel or shorten as far in advance as possible. You may be charged for a portion of your reserved time depending on when you cancel or shorten.
For reservations that are using the hourly rate:
For reservations that are using the daily rate:
You can also cancel a reservation within 30 minutes of making it at no charge as long as it hasn’t already started.
If you forget to cancel your reservation and don't use the car, you'll be charged for the hours reserved.
If you forget your password, go to our login page and click on the “reset password” link. You’ll be emailed a temporary password which you can use to login. Once you're logged in, you can change your password in My Account. You can also call the office (802-861-2340) for assistance.
Some of our cars need to be moved to "winter pods" during parking bans. When the yellow lights are flashing, please be sure to park the car in its alternate winter pod. Special directions are provided with your reservation confirmation for the affected vehicles (currently Ginger, Calvin, Doug, and Clifford).
Yes. In bad weather, when driving is dangerous, you may make last minute cancellations without paying for cancelled time. Bad weather means severe winter storms eliciting weather advisories and/or warnings. If you decide to cancel a reservation at the last minute, please call or email within 24 hours of the cancelled reservation so we can be sure you’re not charged.
That’s what we call the locations where you’ll find our cars. Usually one or two cars live at a pod, which can take the form of parking spaces on the street, in a lot, or in a garage. All of our pods are well marked with signage. Check out a map of our pod locations to find the one closest to you.
Please call the emergency phone number right away. We'll do our best to get you another car or get you to your destination by taxi, Uber, or Lyft (we'll pay the bill). We'll also give you a credit toward your next trip.
Please call the emergency line. We’ll ask you to park the car in a legal parking space close by. All you have to do is let us know where you parked and lock with your fob.
Please don't. All of our parking spaces are enforced so you may get towed if you leave your vehicle in one of our spaces. If you need to drive your personal vehicle to one of the pods, please find legal, alternative parking nearby.
Hold the fob up to the reader installed on the windshield of the driver’s side of every car. After a few seconds the light on the reader will go from red to green and the car will unlock. The fob enables the car's ignition so the key will work (the ignition key is in a keypad in the glove box).
If you have a smartphone and use our mobile site, you can lock and unlock the vehicle using it. Just login to your account, click on your reservation, and you’ll see an unlock/lock button appear. However, we do not recommend relying on your smartphone exclusively because it will not work where cell service is weak.
Please always try to extend your reservation if you think you'll need more time with the car. You can use the keypad in the glove box (hit the button with the yellow circle and follow the prompts) or login to the reservation system. If you can't extend your reservation because another member has reserved the car, please return it at the scheduled time. If you absolutely can't return the car on time, please call us as soon as possible on the emergency line so we can try to accommodate the other member. There are fees associated with late returns.
Please return the vehicle to its pod with at least a quarter tank of regular, unleaded fuel. Fill up the tank using the gas card found in the keypad in the glove box. You may use the card at any self-serve pump at any station. You’ll be prompted to enter the Driver I.D. and the odometer reading. Once the card is authorized, pump away!
Please pay it as soon as possible. If we're notified that the ticket has not been paid, we'll charge your account for the full amount (including any late penalties), along with a $15 processing fee for tracking you down.
Most importantly, please make sure you are safe and call the police. Remember to get all of the appropriate information from the police and the other driver for a police report, just like you would if you were in your own car. Finally, please call our emergency line as soon as you can. We will help you get the car where it needs to go.
An emergency includes, but is not limited to, any of the following circumstances:
Please make a short reservation to retrieve your item. That way, you know the car will be there when you arrive and you’ll be able to access the car. You can also call the office (802-861-2340) during office hours (Monday-Friday, 9AM-5PM) for assistance.
Every time you use a CarShare Vermont vehicle, your trip will be added to your business's running invoice which is billed monthly. Your business will be charged for the hours reserved, miles driven, and any fees associated with the trip (e.g. late fees).
You pay for the time you reserve. If you return the vehicle early, we encourage you to shorten your reservation so another member is able to reserve the car. If you return it late, you’ll pay for the additional time, plus fees.
Rather than charging a higher hourly rate that includes “free” mileage, CarShare Vermont’s variable rates allow you to only pay for how much you drive. In this way, people who primarily drive locally are not subsidizing trips for people who drive longer distances. Because you pay for every mile you drive, our rate structure promotes more efficient driving which is better for the environment.
Mostly. Currently, the hourly rates are the same for all of the vehicles in our fleet; however, we do charge .05 cents more per mile for our pick up truck and AWD Honda H-RV. This is because they cost more to operate and maintain. As we add other specialty vehicles, we may continue offering varying rates.
We do! Each car is equipped with its own fuel card that works at most gas stations like a debit or credit card.
Sharing is implicit to carsharing, and that means we're all depending on each other to take good care of the cars, be on time, and be respectful of each other. We have worked hard to make our service as flexible as possible to accommodate sporadic schedule changes and glitches, but we also impose fees to help enforce timely returns and good manners, and to cover lost revenue. Please refer to your member handbook for the complete fee schedule.
Give us a call (802-861-2340) or send us an email (firstname.lastname@example.org) if you'd like to cancel your CarShare Vermont account. We'll ask you to return your key fob, which you can drop off at our office or mail back in a padded envelope.
Before every trip, do a quick vehicle inspection. You will find a damage report sheet in the glove box of every car. If you discover damage that is not on the report sheet, please call us and describe what you found. If the vehicle is damaged during a trip, please call us on the emergency line right away.
Most importantly, please make sure you are safe and call the police. Remember to get all of the appropriate information from the police and the other driver, just like you would if you were in your own car. Finally, please call our emergency line as soon as you can. We will help you get the car where it needs to go.
It’s included! All of our members are covered by our premium insurance policy when operating a CarShare Vermont vehicle. We’re pleased to provide comprehensive coverage with a combined single limit of $1 million per accident, as well as uninsured motorist coverage. This includes bodily injury, collision, and property damage. In the event of damage, the member would be responsible for the cost of repairs up to $500 per occurrence, which is the amount of CarShare Vermont's deductible (unless you've signed up for our Deductible Waiver Program which reduces this to $0!) If you have any further questions about insurance, please ask!
You can opt into our Deductible Waiver Program when you first apply to join CarShare Vermont, or at any time by getting in touch with us via email, phone, or in person.