We're excited to announce that CarShare Vermont is switching to a new reservation platform on December 1, 2022. There are new and improved features to look forward to, including a modern smartphone app, a more refined billing interface, and new hardware that will result in smoother and more reliable vehicle access. CarShare Vermont is working hard to ensure that this transition goes smoothly and minimally impacts you, our members; however, there will be some changes that you'll need to be aware of. Please check out the FAQ below, which we will update regularly as more information becomes available.
The process to reserve and access vehicles will be essentially the same. Log in, reserve a specific car for a specific span of time, unlock the car using an RFID access card or the app, and grab the car key from the keyholder in the glovebox to start the car – using vehicles in the new system will follow all these same steps.
No, you don’t. No further action is needed if you already have a debit or credit card in our payment system. Your card on file will remain the same.
Yes! There will be a new smartphone app and website interface that will look a little different but function in the same way. We expect that members will find the user experience to be an improvement.
The new app will offer more user-friendly functionality than the current one. In addition to using the app to make/modify reservations and access vehicles with more ease, you’ll also be able to review trip and billing details, update payment information, and process payments. Also exciting, the app will serve to onboard new applicants!
Yes and no. It will stay the same if you already use your email as a username. If you use a member number, this will no longer work in the new system. We will automatically switch your username to the email address we have on file for you. All members will need to create a new password when they first log in.
No, your current key fob will not work on the new system. We will be issuing access cards by request only. To request an access card to replace your current fob, please fill out this form. If you don't request an access card, you'll be able to access vehicles using the new smartphone app.
No, it will not. The new system requires that you use the mobile app or a newly issued CarShare Vermont access card (available upon request). If you’d like to request an access card, please fill out this form.
Yes, some basic policies will need to shift to reflect how things work in Zemtu. For example, the minimum reservation increment in Zemtu is 30 minutes rather than 15. Also, monthly/annual invoices (if applicable) will be charged on the 5th of the month instead of the 15th. All of these changes will be reflected in CarShare Vermont’s Member Handbook.
Like our current system, members will be charged in real-time for any reservations; however, an enhanced billing feature in Zemtu will confirm the availability of funds on your credit card 24 hours before the start of any reservation you make (this is called a pre-authorization). An estimated amount will be temporarily held until the trip is complete, at which time, the actual trip cost will be collected. This feature will alert members when they need to update their payment methods, while reducing CarShare Vermont’s risk of not being able to collect payment.
Reservations already scheduled for after 12/1/2022 will be automatically migrated to the new system. No special planning will be necessary. Please note that between November 14th - November 30th, you will NOT be able to make reservations for trips in December (or beyond) as we phase out our old reservation system. Once the new system is up and running, you will then be able to make future reservations.