Member FAQ

Here are a few of the questions members ask the most. For more information on any of these topics, please refer to your member handbook.

Member FAQs

Yes. Only members of CarShare Vermont are insured to drive our cars.

Yes, members can upgrade from the Share-a-Little to the Share-a-Lot plan anytime for free. Members can downgrade from the Share-a-Lot to the Share-a-Little plan once every 12 months. If you downgrade more than once per 12-month period, there is a $30 fee. Please contact us if you'd like to switch your membership plan and we'll be happy to make the change.

Yes and no. You may upgrade plans at any time; however, we are unable to downgrade annual plans.

Definitely not. Smoking in our cars can result in a hefty fee, along with a cleaning charge.

Yes, in specific pet-friendly vehicles only. Please follow these simple rules:

  • We have three pet-friendly vehicles in our fleet. These include the white Subaru Impreza at West Hall on the Champlain College campus, the black Honda Fit at the Fletcher Free Library, and the grey Honda Fit on North Winooski Avenue. Pets are NOT allowed in any other vehicle in our fleet.
  • All pets must be in carriers, regardless of their size.
  • Please report all evidence of pets that you find in any vehicle. This includes hair/fur, nose smudges, muddy paw prints, etc.

Please remember that failure to comply with our guidelines will result in hefty fees. We want to be sure that our service remains reliable and comfortable for all of our members.

There are two very easy ways to reserve a car, anytime, any day. You can either log on online using your member I.D. and password, or call our automated phone reservation line (802-861-2369) and use your member I.D. and PIN. You’ll select the date, time, and car at the location of your choice. You can use both the web and phone reservation systems to extend, cancel, or shorten a reservation, too.

Sure. There is no charge to extend your reservation, except for the additional time you reserve the car. As long as there are no conflicting reservations for the car you are using, you can add as much time as you need to your reservation. Simply call the reservation line or login online to extend.

Hold the fob up to the reader installed behind the windshield on the driver’s side of every car. After a few seconds the car will unlock. The fob enables the car's ignition so the key will work (the ignition key is hidden inside the car). You will need your fob whenever you have a reservation and you will use it every time you unlock and relock the vehicle throughout your trip.

No. Instead, please use your fob. The only time you should use the vehicle's internal locks is if you want to lock yourself in the vehicle.

Before every trip, do a quick vehicle inspection. You will find a damage report sheet in the glove box of every car. If you discover damage that is not on the report sheet, please call us and describe what you found. If the vehicle is damaged during a trip, please call us on the emergency line right away.

If you forget your password, go to our login page and enter your member I.D. Then, click on “forgotten password” and you will be emailed a link to reset your password. If you forget your PIN, login to your account using your member I.D. and password. Choose the Account tab then the Change Password tab to reset your PIN.

Yes, you can cancel or shorten your reservation online, on our mobile site, or by using our reservation phone number. It's always best to cancel or shorten as far in advance as possible. You may be charged for a portion of your reserved time depending on when you cancel or shorten.

If you cancel or shorten a reservation with

• More than 12 hours notice, you are not responsible for any charges.

• Between 4 and 12 hours notice, you pay for half of the reserved time, minus any time rebooked by another member.

• Less than 4 hours notice, you pay for all of the reserved time, minus any time rebooked by another member.

 

 

If you forget to cancel your reservation and don't use the car, you'll be charged for the hours reserved, plus a $10 no-show fee. This is because your unused reservation may have prevented other members from using the car.

In general, you pay for the time you reserve. If you return the vehicle early, we encourage you to use one of our reservation systems to shorten your reservation. If another member books all or a portion of the time you just freed up, you won't have to pay for that time. If the car is not used, our cancellation policy applies and the amount you pay depends on when you cancelled or shortened your reservation.

Every time you use a CarShare Vermont vehicle, your credit/debit card will be automatically charged an estimate for your reservation. This estimate includes hours reserved (according to your rate plan) and a mileage charge of 5 miles per reserved hour. If you owe more or less than estimated, an amount due or credit will be invoiced. Invoices are generated on the 10th of every month and include any extra driving charges, any fees or credits, and membership dues. We know these invoices can be a bit confusing. They're created by the same folks that made our awesome reservation system, so we don't have any control over the format. But what we can do is help you read it. Please refer to our Guide to Reading your Invoice and if you still have questions, give us a call or send us an email.

Three of our cars are parked on-street and need to be moved to "winter pods" during snow parking bans. When the yellow lights are flashing, please be sure to park the car in its alternate winter pod. Special directions are provided with your reservation confirmation for the affected vehicles (currently Horatio, Ramona, and Nora).

Yes. In bad weather, when driving is dangerous, you may make last minute cancellations without paying for cancelled time. Bad weather means severe winter storms eliciting weather advisories and/or warnings. If you decide to cancel a reservation due to “bad weather,” please call or email within 24 hours of the reservation in question. CarShare Vermont reserves the right to determine what is considered “bad weather” and to make decisions on a case-by-case basis.

Please call the emergency phone number right away. We'll do our best to get you another car or get you to your destination by taxi (we'll pay the bill). We'll also give you a credit toward your next trip.

Please call the emergency line. We’ll ask you to park the car in a legal parking space close by. All you have to do is let us know where you parked and lock with your fob.

Please don't. All of our parking spaces are enforced so you may get towed if you leave your vehicle in one of our spaces. If you need to drive your personal vehicle to one of the pods, please find legal, alternative parking nearby.

 

To avoid accruing late fees and possibly inconveniencing another member, always try to extend your reservation (by phone or online) if you think you'll need more time with the car. If you can't extend your reservation because another member has reserved the car, then please return it at the scheduled time. If you absolutely can't return the car on time, please call us as soon as possible on the emergency line so we can try to accommodate the other member. If you keep the car late without notifying us, late fees are doubled.

An emergency includes, but is not limited to, any of the following circumstances:

  • You’re late and you can’t extend your reservation.
  • You’re in an accident.
  • You show up for your reservation and the car isn’t there.
  • You have trouble starting the vehicle.
  • The car breaks down.
  • The vehicle’s assigned parking space has been taken.

Please make a 30-minute reservation to retrieve your item. That way, you know the car will be there when you arrive and you won’t confuse the system by using your fob without a reservation.

Please return the vehicle to its pod with at least a half tank of regular, unleaded fuel. Fill up the tank by using the gas card found in the glove box. You may use the card at any self-serve pump at any station. You’ll be prompted to enter the Driver I.D. and the current mileage. Once the card is authorized, pump away!

Please pay it as soon as possible. If we're notified that the ticket has not been paid, we'll charge your account for the full amount due (including any late fees), along with a $30 processing fee for tracking you down.

Most importantly, please make sure you are safe and call the police. Remember to get all of the appropriate information from the police and the other driver, just like you would if you were in your own car. Finally, please call our emergency line as soon as you can. We will help you get the car where it needs to go.

Sharing is implicit to car-sharing, and that means we're all depending on each other to take good care of the cars, be on time, and be respectful of each other. We have worked hard to make our service as flexible as possible to accommodate sporadic schedules and glitches, but we also impose fees to help enforce timely returns and good manners, and to cover lost revenue. Please refer to your member handbook for the complete fee schedule.

Give us a call (802-861-2340) or send us an email (info@carsharevt.org) if you'd like to cancel your CarShare Vermont account. We'll ask you to return your key fob, which you can drop off at our office or mail back in a padded envelope. Please note that there is a $30 fee for not returning your key fob.

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