Can I cancel my reservation?
Yes, you can cancel or shorten your reservation online, on our mobile site, or by using our reservation phone number. It’s always best to cancel or shorten as far in advance as possible. You may be charged for a portion of your reserved time depending on when you cancel or shorten.
If you cancel or shorten a reservation with
• More than 12 hours notice, you are not responsible for any charges.
• Between 4 and 12 hours notice, you pay for half of the reserved time, minus any time rebooked by another member.
• Less than 4 hours notice, you pay for all of the reserved time, minus any time rebooked by another member.